Zitbaj FAQ — All Your Questions Answered

No. Under Zitbaj's policy, each individual may only register one account. If multiple accounts are detected under the same person, all accounts will be permanently closed and any earned bonuses may be forfeited.

A basic OTP verification via mobile is completed during registration. However, KYC (Know Your Customer) verification is required before you can make a withdrawal. This involves uploading a photo of your national ID or passport and only needs to be done once.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. A reset link will be sent within seconds. If you don't receive the OTP, wait a moment and click "Resend".

Yes. You can close or delete your account at any time by emailing support@zitbaj.ws or reaching out via live chat. Make sure to withdraw any remaining balance before closing your account.

The following payment methods are available at Zitbaj:

• BKash — Most Popular Method
• Nagad — Fast & Easy
• Rocket (Dutch-Bangla Mobile Banking)
• Bank Transfer (selected banks)
• Cryptocurrency (USDT, BTC)

For more details, visit our Payment page Learn more.

The minimum deposit at Zitbaj is just ৳500, and this applies to all payment methods. To qualify for the maximum bonus, we recommend depositing at least ৳1,000.

Withdrawals via mobile banking (bKash, Nagad, Rocket) are typically processed within 15 to 30 minutes. Bank transfers may take 1 to 2 business days. Completing your KYC verification helps speed up the process.

Deposits are usually credited within 2 to 5 minutes. If it takes longer than 15 minutes, take a screenshot of the transaction and email it to support@zitbaj.ws or reach out via live chat. Our team will resolve it promptly.

The minimum withdrawal is ৳500. Your daily maximum withdrawal limit depends on your account level. Standard members can withdraw up to ৳50,000 per day, while VIP members enjoy higher limits. For full details, VIP Page Learn more.

Once you make your first deposit as a new member, a 150% bonus will be credited to your account automatically. For example, a ৳1,000 deposit earns you a ৳1,500 bonus, bringing your total balance to ৳2,500 — plus 50 free spins. For full details on this offer, on the Promotions page Learn more.

No, bonus funds cannot be withdrawn directly. You must meet the wagering requirements first, which typically means betting 20 to 30 times the bonus amount. For full terms and conditions, Terms & Conditions page available.

Logging in daily automatically credits your daily bonus to your account. The weekly cashback is paid every Monday based on your net losses from the previous week. Your cashback rate depends on your VIP level.

Free spins are generally valid on specific slot games, which are listed in the bonus offer. They are typically usable on our most popular slots. For more details on the Promotions page Learn more.

Zitbaj offers a wide variety of games, including:

• Slot Games — Classic, Video & Jackpot Slots
• Live Casino — Baccarat, Roulette & Blackjack with real dealers
• Sports Betting — cricket, football, tennis, and more
• Fishing Games & Arcade
• Lottery & Crash Games

To browse all our games, visit our Games Page Visit us.

Yes. All games on Zitbaj use internationally recognized RNG (Random Number Generator) technology. Our game providers are regularly audited by independent third parties, ensuring every game outcome is completely random and fair.

Zitbaj's In the betting section Bet on 20+ sports including cricket (IPL, BPL, World Cup), football (World Cup, Premier League, La Liga), tennis, kabaddi, badminton, and more. Live betting is also available.

If your connection drops mid-game, your progress is saved automatically. Once you reconnect, you can pick up right where you left off. For any bets or spins that were in progress, the system automatically settles the result and updates your balance.

Yes, completely safe. Zitbaj uses SSL encryption to keep all your data secure. Your personal information is never sold or shared with third parties. Our Privacy Policy for full details.

Go to Account Settings and click the "Security" tab. You'll find the two-factor authentication option there. Once enabled, an OTP will be sent to your mobile every time you log in, adding an extra layer of protection to your account.

Email us immediately at support@zitbaj.ws or reach out via live chat. Our team will temporarily suspend your account and launch an investigation. Once your identity is verified, your account will be restored. Acting quickly is essential.

You earn VIP points with every bet you place. The more points you accumulate, the higher your VIP level. Zitbaj has five VIP tiers ranging from Bronze to Diamond, each with exclusive perks. For more details, on the VIP page Learn more.

VIP points can be redeemed for bonus cash, free spins, and exclusive rewards. Higher-tier VIP members enjoy a personal account manager, increased withdrawal limits, and invitations to exclusive events.

Zitbaj App on our Platform page directly. Both Android and iOS versions are available. Install the app and enjoy all the same features as the website.

No. The website and mobile app share the same account. Once registered, you can log in with the same credentials on any device. Your balance and game history stay synchronized across all devices.

Yes, you can play all games using mobile data. However, Live Casino and video slots work best with a stable internet connection. For the smoothest experience, WiFi or at least 4G is recommended.

Go to the "Responsible Gaming" section in your account settings to set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased for 24 hours. For more details, Responsible Gaming page Learn more.

Yes. You can activate self-exclusion for anywhere between 24 hours and 6 months. During this period, your account will be completely inactive. We respect this as a responsible choice.

Zitbaj is fully committed to responsible gaming. We offer deposit limits, session time limits, loss limits, and self-exclusion tools. Visit our On the responsible gaming page Find out more.